Excelente customer service, educational process. Feels more like talking to a friend from whom you are learning a lot and receiving valuable information. No more lower back or shoulders discomfort and I gained speed. Also after changing some components suggested by Craig I feel less tired after my long bike rides and my legs aren’t as tired for my runs after bike ride. As a matter of fact I completed an Ironman and had one of my best runs ever. Of course the bike portion went pretty well. I noticed the benefit of the fit right away and it translated in higher speed and less fatigue. Thanks Craig. You went far and beyond before and during my bike fit process. Thanks for your honesty and for teaching me so patiently about bike mechanics and components. After the bike fit I can ride easier and faster !